¶ Tickets
smartbilling has a Ticket & Order Management System under Tickets. This functionality allows the company to create as many Control Systems as needed to control the processes of various departments. The system allows various flexible actions to tickets and orders such as create, delete, modify, generate reports, search, etc., etc.
The company can create the different level of priorities according to internal usage or types of customers, so different teams use various levels of priority queues. To each ticket a pdf is generated with the details of the description.
¶ Ticket & Order Creation
Under this functionality the categories of accountable items are created, and then customised according to the used to be given. The sales department or customer service team could use both orders as well as tickets to report issues, or even create different technical categories according to urgency or reporting levels.
¶ Ticket & Order Configuration
The versatility of this functionality allows in matter of seconds to generate a ticket number that will trigger the controls in the system or a pdf doc for an Order that could be sent to the customer. Below it is an example of Ticket test. One of the interesting functionalities is the fact that the system allows to account for billable hours to the client. It is the objective of smartbilling that no revenue is lost with smartbilling.
