Smartbilling is a robust Business and Operations Support System (BSS/OSS) designed to empower companies to market and sell their products and services effectively. This comprehensive software application delivers real value to businesses operating with subscription and usage-based business models, resulting in increased productivity, heightened customer satisfaction, and reduced operational costs. smartbilling enables and facilitates the execution of our clients’ vision and innovation strategies leading to higher revenues and profit margins.
What distinguishes smartbilling from other billing systems is its rich feature set supporting the mediation, rating and invoicing of usage data. While smartbilling was originally conceived to manage telecom data, like call detail records and license/feature counts, the design is agnostic and is able to accommodate almost any type of usage and subscription billing: utilities like water, electricity & gas, parking and toll fees, garbage pickup (by weight or by volume), etc.; In today's rapidly evolving subscription economy, where almost anything can be measured or counted, this is an essential advantage.
Smartbilling has many different features and functionalities. The most salient ones are summarized here:
(click on the arrows to see the details of each item in the list)
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Recurring billing
With smartbilling, generating recurring invoices is a breeze. Once configured, invoices can be quickly generated, reviewed for accuracy, posted and sent to customers via email, all with only a few clicks. Billing runs that used to take days to prepare can now be rendered within minutes or hours, delivering impressive productivity gains. In some cases, the process can even be scripted and scheduled so it can take place without manual intervention.
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Ad hoc billing
Whether it's by manual data entry or by importing external data files, smartbilling simplifies ad hoc billing. These capabilities enable you to bill for various services like technical support, site visits, occasional sales of goods, or other time and materials fees.
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Payment management
smartbilling seamlessly processes both pre-authorized and manual payments, including ACH/Direct Debit, Debit & Credit Card and EFT, across multiple currencies.
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Account receivables management
Simplify collections management with automated reminders, late payment charges and efficient dispute management. These features, along with included integrations to many popular payment gateways and banks, make it the perfect tool to streamline collections and receivables.
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Catalog
smartbilling´s proprietary catalog structure allows for easy creation, categorization and grouping of services, goods, charges, and usage rates; one-time, recurring charges, usage and minimum charges can all be accommodated.
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Inventory management
Charge items in the smartbilling catalog are called 'Products' when they are or can be kept in inventory and 'Charges' when they are not.
Inventory is kept at the item level facilitating unique serial number tracking, unlike distribution inventories that identify stock-keeping units (SKUs).
Inventory management extends to devices that have been deployed at customer sites, facilitating ongoing support and tracking.
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Quote-to-Cash
Empower your sales teams to build and send quotes to prospects or customers as they interact with them. Existing customers can even prepare and place their own orders using custom price lists, enhancing efficiency and customer experience.
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Order/Provisioning management
Easily approve and convert accepted sales quotes into orders and expedite provisioning. Real-time updates allow customer to track their orders and let provisioning teams manage installations and configurations more efficiently.
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Ticketing
smartbilling's ticketing system enhances the tracking of customer communications, whether initiated via email, the customer portal, or phone. An API enables seamless connections to external help desk applications. The ticketing system reinforces our emphasis on top-quality CRM.
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Sales management
smartbilling offers a full suite of sales features. The system can manage sales campaigns, lead qualification, quote tracking, and sales activities. The system supports a sales/marketing agent hierarchy up to 5 levels and calculates their commissions. It presents appointments and tasks in a calendar widget and sends e-mails to agents with scheduled daily activities.
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Reporting
smartbilling's powerful report generation engine enables users to easily design ad hoc or frequently-used reports to extract data from the application and present it as a web view, a .csv file, or an Excel spreadsheet. Reports can be scheduled to be automatically generated and e-mailed to one or more recipients.
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On-line Onboarding & Demo
smartbilling simplifies setup and configuration with a user-friendly wizard, making it easy to quickly build sophisticated product catalogs and to begin invoicing complex subscription services.